Refund policy

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, and in its original packaging, with the seal intact. You'll also need your order number or proof of purchase.

To start a return, please contact us at info@solynecosmetics.com with your order number and the reason for your return. We'll get back to you with instructions, including the return address, within 10 business days.

Return shipping
You are responsible for the cost of return shipping, unless the item you received is defective, damaged, or incorrect. In that case, we'll cover the cost.

Damages and issues
Please inspect your order upon reception and contact us immediately at info@solynecosmetics.com if the item is defective, damaged, or if you receive the wrong item. 

Exceptions / non-returnable items
For hygiene reasons, we cannot accept returns on skincare products where the seal or protective packaging has been opened, used, or removed.

European Union 14-day cooling off period
If your order is shipped within the European Union, you have the right to cancel your order within 14 days, for any reason, without justification, as long as the product is unused, unopened, and in its original, sealed packaging. To exercise this right, contact us at info@solynecosmetics.com within 14 days of receiving your order.

Damaged or faulty items
If you receive a damaged or faulty item, please contact us at info@solynecosmetics.com with photos of the issue. Approved returns should be sent to:
Cosmetics Nord SIA, Lielmaņi, Mārupes pagasts, Mārupes novads, LV-2167, Latvia.

Refunds
Once we've received and inspected your return, we'll let you know if it's approved. If approved, you'll be refunded via your original payment method within 10 business days.